Online Returns & Exchange Policy
We will accept the return of goods, if in original saleable condition and the request is done within 7 days of original store purchase.
The shipping for product return needs to be made on your costs and returned products should be received by DollarMart within 7 days from your receiving goods.
If the returned products are considered not saleable, we may reject your refund request. However, if the return was caused by faulty products or our errors, we will refund you in the same method of payment you used for purchase within 7 days of receiving your return. If you are claiming for replacement or refund for incorrectly delivered or faulty items, you must first return them by post which will be from your own cost with the receipt or invoice of returning goods.
Please be aware that we have the right to decline exchanges if the item is not returned in its original, unworn condition with all original packaging/labels attached or is returned outside of the 7 day period or without proof of purchase. Due to hygiene reasons, we are unable to accept exchanges on costumes, onesies, specific accessories.
We will, of course, always meet our obligations under the Consumer Guarantees Act.
We’ll always do our best to ensure that you receive the item that you have requested in your exchange. However, if the size or colour that you have requested is not available, a refund will be issued to your original method of payment and we will make contact with you.
If you would like to change any item purchased online for a different style please contact us & send the original item(s) back as a return and place a new order online.
*Please note returns will not be covered and will be at the customer’s expense. Cost of shipping for Free Shipping Order will be deducted from your refund
We’ll do our utmost to ensure your exchange/return is handled quickly, but it’s important that you follow the instructions above so that there are no delays in processing your exchange/return. Please note that we can’t accept responsibility if the item is lost in transit while you are returning the goods back to us.
We recommend that you use a postage service that provides tracking and delivery to the door. Please contact us if you have any other questions regarding delivery, exchanges and returns on
our contact email is: [email protected] or visit our store at 47E Glenmall place, Glen Eden, Auckland.